Apply proper communication etiquette and service standards to satisfy various guest situations and requests. Inbound/outbound calls and process guest requests within a single call resolution.

Thorough understanding of the Graton Rewards Programs and Benefits, including tier benefits, exclusive special events, entertainment, and promotions. Expert communicator that can listen effectively and communicate in a clear, concise, friendly, and professional manner within the Department Standards.

Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values. Guest Services Representatives are responsible for answering inbound/outbound calls, texts, emails, and web chat, as well as any other communication channels in our effort to redefine hospitality, and in creating an effortless experience. Rohnert Park, CA Rohnert Park, CA Full-time Full-time $19 an hour $19 an hour Position Summary: Guest Services Representatives are the first point of contact for our guests and are expected to meet and exceed Graton Resort & Casino guest service standards in a thorough and efficient first contact resolution.

Graton casino employment